Logical Operations IT Infrastructure Library (ITIL) Practitioner Certification (2016 Edition) Student Print Courseware includes standard instructor-led training (ILT) courseware from Logical Operations, which is preferred by instructors and students alike because of its superior instructional design, an electronic e-Book version of the instructor-led training (ILT) courseware; HTML versions of instructor-led training (ILT) courseware for any mobile device that supports a web browser; interactive resources designed to reinforce course material; and detailed evaluations designed to identify competency gaps and validate comprehension.

Logical Operations print courseware is preferred by instructors and students alike because of its superior instructional design, complete mapping to exam objectives, and the availability of supplemental content in multiple modalities created using single-source development. Logical Operations Print Courseware available exclusively through Logical Operations , provides standard instructor-led training (ILT) courseware; interactive resources designed to reinforce course material; an electronic "e-Book" version of the ILT courseware; HTML versions of the ILT courseware for any mobile device that supports a web browser; and detailed assessments designed to identify competency gaps and validate comprehension. The target student is an IT professional who holds the ITIL Foundation certification and wants to build on that underlying ITIL knowledge and apply the business competencies of communication, metrics and measurement, and organizational change management to their service practices. Students may be part of or even leading a team that implements IT service improvements and are seeking to leverage the best practices of ITIL in those initiatives.